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The booking condition applies to booking of flights, hotels, car hire and flights plus packages which includes hotel or car hire or both. Please read them carefully as they set out our respective rights and obligations.
When you make a booking, you guarantee that you accept or you have the authority to accept and do accept terms and conditions of the booking conditions on behalf of your party the terms. A contract will exist as soon as we take a deposit and issue a confirmation invoice to you. In some cases, you will be asked for full payment and it will be advised at the time of booking. It is your responsibility to check that the information on your confirmation invoice is correct and to inform us as soon as possible of any discrepancy. We will not be held liable if tickets have been issued with any wrong information and you have failed to notice beforehand. We never claim any warranty as to the availability of flight, package holidays until you make payment and the same in confirmed. Please ensure that the names given are the same as in the relevant passport.
Booking made online: If you are booking online, you must provide all the information required by us. You have to ensure that all the information is accurate and correctly entered online which includes the right selection of flights, hotels, or any other arrangement, that passenger information is entered as it appears on the passport as the online bookings are processed automatically. You agree, in case of any discrepancy occurs while entering the information or selecting the arrangements may lead to additional cost which will be borne by you. You must ensure that the card used for making payment is your own and that sufficient funds are available to cover the cost of arrangements you book with us. A confirmation email and invoice will be sent to you when we receive the payment and accept your booking.
Booking made by telephone: When you make booking by telephone, you are authorized to provide us with the information which we require. The information you provide should be accurate and appears same on the passport. You are not required to re-confirm the details by emails unless you find the details to be incorrect. Please note that the telephone booking confirmation is as strongly confirmed as if it were confirmed in writing immediately. As soon as you receive the confirmation, please check the details carefully and inform us immediately in case of any discrepancy as it may not be possible to make the changes later. The changes made after it has been booked, it will attract additional cost payable by you.
We reserve the right to alter the prices of any Flight and Package on our website. You will be advised the current price before payment.
When you make your booking you must pay a deposit, or full price if applicable due to ticketing time limits- you will be advised of this at the time you make your booking. The balance must be paid 12 weeks prior your departure date. If the deposit or balance is not paid on time, we reserve the right to cancel your travel arrangements.
Changes in transportation costs, including the cost of fuel, landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your holiday may change after you have booked.
We reserve the right to alter the quotations which are subject to the availability at the time of booking. We recommend that you reach airport 3 hours prior to departure for all international flights. If you are travelling to Europe, you are required to do online check in on your behalf, as most low cost airlines charge you check in fee if you check in at the airport.
We provide full financial protection for our Flights and Package Holidays. When you buy a TTA protected air holiday package from Travlock Private Limited, you will receive a confirmation invoice from us confirming your arrangements and your protection under our TTA number Q5428. In the unlikely event of our insolvency, TTA will ensure that you are not stranded abroad and will arrange to refund money that you have paid to us for an advance booking. For further information, visit the TTA website at www.traveltrust.com.
You must pay the balance on time by the due date shown on the confirmation invoice. In some cases, full payment might be required immediately which will be advised while making booking with us. Your booking might get cancel and leaves you liable to pay cancellation charges when you are failed to pay the due balance. Until full payment has been received the price of your booking may increase as a result of fuel or other surcharges which may be imposed by suppliers.
You must pay your balance 12 weeks prior to departure or by the due date shown on your confirmation invoice. Any booking made with us will have Lead Guest on the booking which guarantees that they have the authority to accept booking conditions on behalf of all members of your party. Lead Guest will be responsible for all payments due to us. The payment link to make the full payments or deposit payments- Click Here
Travel Documents will be issued electronically once we received full payments.
If you find your booking details to be incorrect, you are required to inform us within 4 hours or before 8 PM on the same day to amend the booking. After our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example, your chosen departure date or accommodation, we will do our best to make these changes however it's not always possible. Any request for any changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration fee £25 Per Person and any further cost we incur in making the changes. You should be aware that these costs could increase the closer to departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any request to alter could incur a cancellation charge of up to 100% of this part of the arrangements.
While we make every effort to ensure the accuracy of the pricing information provided, regrettably errors may occasionally occur. When we become aware of any such error, we will endeavor to notify you at the time of booking, within 7 days of the time of booking or as soon as reasonably possible. If a booking is already in place, you will have the choice to continue with the chosen itinerary at the corrected price or amend to a different itinerary. We reserve the right to cancel the booking if you do not wish to accept the price that applies to your itinerary or any quoted alternatives.
You, or any member of your party, may cancel their travel arrangements at any time. Written notification from the person who made the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges as advised to you at the time of booking.
In some circumstances our bookings carry a 100% cancellation fee as airlines, hotels or other travel suppliers may charge in full at the full at the time of booking and if applicable to your booking this will be stated on your confirmation invoice. If the reason for your cancellation is covered under the terms of your insurance policy you may be able to claim these changes. The deposits are non-refundable once paid.
It is unlikely that we will have to make any changes to travel arrangements, but occasionally this may become necessary and we reserve the right to do so at any time. All changes are subject to fare restriction, seasons and seat availability at the time of making the changes. Most of these changes will be minor and we will advise you of them at the earliest possible opportunity. We also reserve the right in any circumstances to cancel your travel arrangements. However, we will not cancel your travel arrangements less than one week prior to your departure date except for reasons of force majeure or failure by you to pay the final balance.
If we are unable to provide the booked travel arrangements you can either have a refund of the monies paid to us or accept an offer of an alternative holiday of comparable standard, if available and we will refund any price difference if the alternative is of a lower value. If it is necessary to cancel your travel arrangements, we will pay to you compensation which will be decided at the time. If we make a major change to your holiday, we will inform you as soon as possible if there is time before your departure. You will have the choice to either accept an offer of an alternative holiday comparable in standard from us, if available, we will refund any price difference if the alternative is of a lower value, or cancelling your holiday booking and refund all monies paid. In all cases, except where a major change arises due to reasons of force majeure, we will pay compensation which will be deiced at the time.
Force Majeure- We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances which are beyond our control. These can include, for example, war, riot, industrial disputes, terrorist activity and its consequences, technical, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.
All your travel, passport, visa, local laws, health requirements, insurance must be in order and you arrive on time for checking in at the airport. We recommend that you re confirm your flights at least 72 hours prior to departure.
If your flight gets cancelled, your rights and remedies will be governed by the airline's conditions of carriage. As a result you may be entitled to:
Above condition applicable on schedule airlines only, not applicable on low cost airlines (Easyjet, WizzAir, Ryanair, Jet2 etc).
If the schedule change occurs to your itinerary prior to our receipt from you of the full price, or prior to the issue of your tickets, we will do our best to notify you on behalf of the carrier.
A schedule change occur to your itinerary after full balance issue, on both the outbound or return flight the relevant supplier's decision will be final and amendment charges may apply.
Please note that it is now mandatory for customers to be emailed an eticket on all routes where an eticket is available. An eticket is a paperless electronic ticket; it is paperless because when you book the details they are safely stored in the airlines booking system so there is no need to send you a paper ticket.
Your travel documents (eticket, accommodation voucher, transfer voucher, etc.) will be emailed to the party leader approximately 10-14 days prior to departure but will not be released until we have received full payment from you. An email itinerary will be emailed and is the party leader's responsibility to pass this onto the members of the party travelling as it will be required at check in along with an acceptable form of identification. Note: Acceptance forms of identification- passport or passport replacing Travel Documents issued by the relevant authority.
If you have any problem during your holiday, please inform the relevant supplier (e.g. hotelier, local agent, etc.) immediately who will endeavor to put things right. If your complaint is not resolved locally, please contact us immediately by Phone or Email or you may follow this up within 28 days of your return home by writing to our Customer Relations Department at Travlock Private Limited , 128 CITY ROAD, LONDON, UNITED KINGDOM, EC1V 2NX, giving your booking reference and all other relevant information. You can also email us at info@travlock.com. Please keep your letter/email concise and to the point. This will help us to quickly identify your concerns and speed up our response to you. It is strongly recommended that you communicate any complaint to the supplier of the service. If they are unable to resolve your disappointment then it is your responsibility to contract our Customer Relations Department on 0203 884 1444 for assistance. If you fail to follow this simple procedure, we will have been deprived of the opportunity to investigate and rectify your complaint while you were in resort and this may affect your right under this contract.
If you find a booking at lower price which is being offered by us for all scheduled flights within 24 hours and are available to book immediately, we will match the price accountable to the following conditions:
If the contract we have with you is not performed or is improperly performed by us or our supplier, we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However, we will not be liable where any failure in the performance of the contract is due to you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been taken, or an event which we or our suppliers, even with all due care, could not have foreseen or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 x times the cost of your travel arrangements.
Our liability will also be limited in accordance with or in an identical manner to:
Your right to a refund or compensation from us is set out in Clause 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on +44 207 240 6061 or www.auc.org.uk
This contract is made on the terms of these booking conditions which are governed by English Law and the jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
If the contract, we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
The supplier whose services are part of your booking, their terms and conditions including admin fees or refund & amendment fee will apply.
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies or Consulates. We do not accept responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Note: Clients not holding passports marked "British Citizen" must check the applicable requirements with the respective Embassy or Consulate of the countries they are visiting or the British Foreign Office. Please ensure that you comply with the applicable passport and visa requirements and that you allow sufficient time to obtain them.
You are required to carry Machine readable passports for all travellers to or via the United States. All children must have their own passports especially when travelling to the United States. All passports must be valid for at least six (6) months by the end of your journey.
Note: Clients travelling to the U.S. must apply for their visa prior to departure on the following website https://esta.cbp.dhs.gov/esta/ (there will be a minor charge for this service). While travelling to Australia on British or European Passport, you will be required to get ETA Australian Tourist Visa.
For regular updates on visa requirements to other destinations or any conflicts in particular regions, we recommend you check with the Foreign Commonwealth Office website www.gov.uk or call them on +44 207 270 1500.
Recommended inoculations for travel may change at any time and you should consult with your doctor or the appropriate Embassy or Consulate for up to date information. It is your responsibility to ensure that you obtain all the necessary inoculations in relation to your trip.
As the Company is not liable for flight delays, cancellation, lost or delayed luggage, industrial disputes, natural disasters, etc. it is an expressed term of this contract that you and all members of your party are adequately insured. We recommend Travel Insurance for all flights and Holiday bookings.
Excursions or other tours that you may choose to book or pay for locally while you are on holiday are not part of your package holiday provided by us. For any excursions or other tour that you book locally your contract will be with operator of the excursion and not with us and we will not be held responsible for anything that happens during the course of an excursion purchased locally.
The tickets returned to us for a refund are subject to an administration charge of £75.00 per ticket. You are required to pay for per ticket cancellation imposed by the airline, irrespective of the number of tickets returned. When you return a ticket to us, we will arrange for it to be presented to the respective airline to assess eligibility for a possible refund as there is no automatic right to a refund. We request you that please return air tickets to us by special delivery post as we do not accept responsibility for documents lost.
If a recoverable air ticket refund is less than the administration charge, the ticket will be deemed to be fully non-refundable. An administration charge of £75 per ticket will levy on any non-refundable ticket where a tax refund application is made by us at your request and on your behalf. If the recoverable tax components for your ticket are less than the administration charge, the ticket will be deemed to be fully non-refundable. Refunds will not be paid to you until they have been received by us from the relevant airline or consolidator. In the case of airline ticket refund, this is normally 10-12 weeks from the point the tickets are submitted for consideration to the airline.
If you have any special requests (e.g. low/high floor, inter-connecting rooms, etc.) please advise us at the time of booking. Although we will forward any such requests to the relevant suppliers (e.g. hotel, airline, etc.), we regret that we cannot guarantee this prior to departure and any failure to meet your special request will not be deemed as any breach of contract on our part.
If you have any medical condition or disability which may affect your booking arrangements you must advise us in writing, at the time of booking giving us full details. If we are unable to properly accommodate your particular needs we will reserve the right to decline your booking but obviously every effort will be made to assist, where possible.
You should ensure that you travel with your booking confirmation, eticket and any other travel documentation (including your passport and relevant visa, if required) at all times. We will not be liable if any supplier does not provide you with the booked product or service if you do not provide the appropriate documents.
You will be required to pay the security deposit at the time of Car Pick up.
We reserve the right to randomly record telephone calls. This helps us to ensure that customer service is constantly revised.
The Foreign Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on their website www.fco.gov.uk.
It is the party leader's responsibility to ensure that you and all members of your party do not behave in a way which causes offence to others or which risks or damage the property belongings. In such circumstances, our suppliers (e.g. hotel, airlines, transfer agent, etc.) have the right to terminate any arrangement made on your behalf in which our responsibility to you will cease immediately. Further, you will be liable to reimburse any expense whatsoever incurred as a result of your unacceptable behaviour.
It is not always possible to include all departure taxes on your ticket- in some cases departure taxes must be paid locally. These taxes are payable to the Government of the country departed from and are non-refundable.
The hotel and cruise ship ratings featured in the Travlock Private Limited website are offered as a general guide and do not necessarily represent any official grading system. Actual standards may vary between hotels of the same grade in different countries and even in the same country. Different countries have different standards; a 5*hotel in one country is not necessarily equivalent to a 5*hotel in another country.
Please note that the hotels and cruise ships booked by us for us are not exclusive to Travlock Private Limited. We are not responsible for any limitation in facilities because of other hotel, or ship guests or their activities. Travlock Private Limited does not take responsibility for hotel or ship content (including images, facility listings, etc.) displayed on our website. Hotels and ships may change facilities and property features without prior notification to Travlock.
Images of room or cabin types do not necessarily represent the bed configuration of the room being purchased. For example, a quad room in North America may invariably consist of two double beds and a room for two will be one double although in Europe this may be two single beds. Also, there may be an additional charge for extra beds or cots. The hotel may be pre authorize your card at the time of check-in, in order to cover the cost of additional goods and services consumed by you during your stay. Resort fees, tourism fees and green tax are the common places where hotels can charge additional fees which can be paid locally and not at the point of booking with Travlock Private Limited.
Therefore, if you have a special requirement please inform us at the time of booking and any special request will be forwarded to the supplier for the consideration but is not guaranteed by us and does not form any part of our contract with you.
It is mandatory that you or a member of your party travel with a recognized card as this will be required while checking into hotels, collecting your hire car or due to any other reason.
The card charges may vary depending upon the card type you are using to make the payment. Zero processing fee is only applied on Personal Debit and Credit Cards. Please check your card type and applicable fee amount before proceeding for the payment. We also accept payment through Commercial Debit and Credit Cards, and International Card, for a fee.
Please note that the information as to the distance from the city centre and the location of the hotel on the maps provided is for indicative purposes only. If you require the hotel to be within a certain distance from the city centre or near a particular location we recommend that you check on the hotels' own website.
Travlock Private Limited relies on the information that you provide as being accurate and therefore cannot be held responsible if your e-tickets do not arrive due to an incorrect email address. You must inform us immediately of a change of address, telephone number and email address.
The contract constituted by the Company's acceptance of your booking subject to these Conditions which constitute the entire agreement between you and the Company in relation to the relevant booking, shall exclude all other terms and conditions (except for the relevant suppliers' conditions and any applicable international conventions) and shall supersede all prior or contemporaneous communication or information provided.
By registering with us, or registering data at our call centre, you agree to the use and disclosure of information by Travlock Private LImited as described. In order to help us maintain and improve our service to you we may also use ‘cookies' to collect information about your use of the website. Cookies are features of web browser software that allows web servers to temporarily store information within your browser which, in turn, allows us to recognize the computer used to access our websites. Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can also edit your browser option to choose not to receive cookies in future. We may use cookies to keep track of the transaction from one page to the next.
We use third party application service providers to perform some tracking functions. These companies may use cookie-based information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to measure advertising effectiveness. We may also collect information about your visit to our website, based on your browsing activities.
This information may include the pages you browse and products and services viewed or booked for example. This helps us to better manage and develop our offers and to provide you with better products and services tailored to your individual interests and needs. We may use this information to measure the entry and exit points of visitors of the site and respective numbers of visitors to our various pages and sections of the site and details of searches performed. We may also use this information to measure the usage of advertising banners, other click through from the site. We may disclose information of this nature in aggregate form the third parties but personal information on individual visitors tracking will not be passed on to any third party.
Users who have subscribed to our emails newsletter service will receive promotional mailings and emails from our business. It is possible to opt out at any time by writing to our Data Controller or sending email to info@travlock.com indicating your wish to unsubscribe, or by clicking the unsubscribe link which will be contained in each promotional email sent by us. Your details may be passed to countries outside of the UK and the European Economic Area in order to process and arrange for the products and services you request. When you submit your booking or request to us you agree that we use and transfer your personal information in this manner, you can unsubscribe by clicking the link at the end of the email. In order to process your booking and to ensure that your travel arrangements meet your requirements and run smoothly, we need to use the information you provide. Please visit our Data Protection and Privacy Policy for further information.
Please note it's your responsibility to ensure you have all valid documents (Vaccination proof, latest RT-PCR Test report, Quarantine accommodation booking etc) before you travel, incase of denied boarding changes/refund will not be permitted.
| Date Changes before Departure | : Not Permitted |
| Date Changes after Departure | : Not Permitted |
| Cancellation before Departure | : No Refunds |
| No Show | : Changes & Refund not permitted. |
| Partially used Ticket | : Refundable Taxes, if any will be refunded less £ 10 Supplier Processing fee. |
| Dates Changes | : No Date change fee will be charged, you will be required to pay fare difference, if any. |
| In case of No Show | : Changes & Cancellations will not be permitted. |
| Cancellation | : We can keep your ticket open to use for upto 12 months from the date of booking/ ticket issuance. Cash Refund not applicable. |
Bookings made with Travlock that are eligible for refund can be put forward for cancellation and the refund will be granted based on the fare rules applied on case to case basis. The conditions of the booking are clearly mentioned on the confirmation email whilst making a booking through Travlock.
If the cancellation of the trip happens because of a government-imposed restriction then that may not be considered as a breach of contract if the terms and conditions of the booking allows a cancellation in such cases. This might impact your ability to make a claim. However, if a voucher is accepted in lieu of the refund which can further be used to book a future holiday with a new holiday contract, you will not have the rights under Section 75 or chargeback rights in case something goes wrong with the future booking and if you didn't pay any of the price of the new trip separately.
Open Ticket/ Credit Voucher: Please note you can use Open ticket & credit voucher to travel within 12 months from the booking date.
Cash Refund processing time: Please note refund process could take up to 16 weeks for us to receive refund from our suppliers and another 72 hours from us to process it back to your bank account.
Above Conditions applies to all our bookings unless stated otherwise.
If you have booked a non-refundable holiday or flights ticket then there will be no refunds of any monies paid towards the booking of that reservation. We can try to speak with the suppliers on your behalf and they may or may not provide a partial refund on the taxes of that particular booking. No refund of fare shall be admissible on the tickets having confirmed reservation in case ticket is not cancelled up to four days before the scheduled departure.
If the cancellation of the trip happens because of a government-imposed restriction then that may not be considered as a breach of contract if the terms and conditions of the booking allows a cancellation in such cases. This might impact your ability to make a claim. However, if a voucher is accepted in lieu of the refund which can further be used to book a future holiday with a new holiday contract, you will not have the rights under Section 75 or chargeback rights in case something goes wrong with the future booking and if you didn't pay any of the price of the new trip separately.
Most of our bookings are non-changeable and non-refundable unless otherwise specified by the travel advisor at the time of the booking.
In case you need assistance after business hours, please email us on info@travlock.com or call on 0203 884 1444
This may be used to access and manage your flight reservation to check in online and pre book seats on the airline website.
Vehicle hire reservations have unique terms & conditions depending on the rental company and where you are driving.
These are contained in our Rental Vouchers, but if you wish a separate copy of these, please contact us.
Importantly, rates arranged with our car and motor-home rental partners include as many aspects of the hire as possible. However there are elements which cannot be added to the pre-paid rental, i.e.
Registration Fee, Airport Concession Recovery, and in most cases Onaway Drop, additional Insurance , additional driver, Sat Nav charges etc as these are payable locally. Please ensure that you have funds to cover these & Refundable Car Rental Deposit for the duration of your rental.
Most hotels will have your room available in the early afternoon. If you arrive at your hotel prior to this and wish to occupy the room immediately, you may be asked to book and pay for the previous night. This arrangement can be made via your Advisor's prior to leaving the UK.
Twin / Triple / Quad rooms are based on the number of people who can be accommodated in a room and does not necessarily mean you will have two, three or four separate beds. Where children are staying free of charge, they may be required to share existing bedding arrangements with adults, although additional beds (sofabed or rollaway) may be arranged locally subject to availability and may incur extra charges. Please read the description carefully to ensure the accommodation booked meets your requirements.
Please note we can only request Early Check In/Late Check Out , Interconnecting Rooms, Rooms on Lower/Higher Floors however they are not guaranteed as they are provided as per availability & at the hotel's discretion.
If you have booked a meet & greet transfer, our representative will meet you after you have cleared immigration and customs at your destination. Should you experience difficulty locating the representative please contact local operator 's on telephone number shown on your voucher.
Please note that in some parts of the world the transfer is operated by scheduled coach services. If this is the case, no representative will meet you from your flight and you should make your own way to the departure location.
Extra charges at hotels may be applicable and are not included in pre-paid arrangements. Resort/Leisure facilities featured at hotels are not necessarily free of charge and may be subject to a mandatory fee.
Compulsory Fees and Supplements like Resort fees / Tourism Dirham / Green Tax (Applicable for USA, UAE, Maldives, Europe etc.) to be paid by travelers locally. The amount of fees can be inquired at the time of booking but it may vary.
Some facilities may also only be available seasonally. Most hotels require a security deposit on arrival. Please enquire at the me of booking.
Baggage allowances vary depending on the airline, route and cabin. Please check security restrictions of your airline prior to packing your hold and hand baggage.
Travel documentation provided by Travlock.com will show which baggage allowance system applies and details of the permitted weight allowance. On internal flights generally your luggage allowance will be less than on your international flights.
Some airlines charge locally for checked baggage and additional charges may be applied for excess baggage. Baggage allowances change constantly - therefore check the most recent information on the airline website or ask you Travel Advisor.
Please note its customer's responsibility to check all entry related information on their own for Covid19 entry requirements, Visa, Vaccination, Covid test, quarantine requirements, border entry requirements etc. we cannot take any responsibility if you were denied boarding.
For latest (Covid19) Travel Requirements by Destination visit: Foreign travel advice - GOV.UK
UK Entry Requirements: https://www.gov.uk/uk-border-control.
UK Passenger locator form: https://provide-journey-contact-details.homeoffice.gov.uk/passengerLocatorFormUserAccountHolderQuestion.
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